At Royal Hashish, we strive to provide our customers with the highest quality products and exceptional service. We understand that occasionally, issues may arise with your purchase, and we are here to help resolve them promptly and fairly. Please review our detailed return policy below to understand your rights and responsibilities regarding returns and exchanges.

General Return Policy

1. Final Sale Items:

• Flowers, Edibles, Juices, and All Organic Products or Foods: Due to the perishable nature of these items and health and safety regulations, all sales of flowers, edibles, juices, and all organic products or foods are final. We do not accept returns or exchanges for these products.

2. Defective Products:

• We stand behind the quality of our products. If you receive a defective product, you are eligible for a return or exchange under the following conditions:

• Eligible Products: Disposable vapes, cartridges, oil pens, and all electronic products.

• Return Window: You must notify us of the defect within 14 days of the delivery date.

• Proof of Purchase: A receipt or proof of sale must be provided.

• Condition: The product must be in its original packaging and include all accessories.

3. Merch (Clothing):

• We accept returns for merchandise (clothing) under the following conditions:

• Return Window: You must request a return within 14 days (2 weeks) from the delivery date.

• Proof of Purchase: A receipt or proof of sale must be provided.

• Condition: The merchandise must be unworn, unwashed, and in its original condition with all tags attached.

Return Process

1. Initiating a Return:

• To initiate a return, please contact our Customer Service team at [CONTACT@ROYALHASHISH.COM] or call us at [646-554-5549]. Provide your order number, the item(s) you wish to return, and the reason for the return.

2. Return Authorization:

• Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your item(s). Please ensure the RA number is clearly marked on the return package.

3. Shipping Returns:

• For defective products and merchandise returns, you are responsible for shipping the items back to us. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged returns.

4. Return Address:

• All returns should be shipped to:

  Royal Hashish Returns Department [879 7TH AVE 10019]

5. Inspection and Processing:

• Once we receive your return, we will inspect the item(s) to ensure they meet our return criteria. This process may take up to 7 business days. Upon approval, a refund or exchange will be processed.

6. Refunds:

• Refunds will be issued to the original method of payment. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or credit card issuer.

7. Exchanges:

• If you requested an exchange and the item is in stock, we will ship the replacement item to you at no additional cost. If the item is out of stock, we will issue a refund.

Non-Returnable Items

• Due to health and safety regulations, we do not accept returns or exchanges for any flowers, edibles, juices, or organic products/foods.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact our Customer Service team immediately. We will rectify the situation promptly by providing a replacement or issuing a refund.

Contact Information

• For any questions or concerns regarding our return policy, please contact us at:

  Email: [CONTACT@ROYALHASHISH.COM]

  Phone: [646-554-5549]

We appreciate your business and are committed to ensuring your satisfaction with every purchase. Thank you for choosing Royal Hashish.